TickAtlas

Privacy Policy

Last updated: March 21, 2026

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, company name (optional), and payment information. This is necessary to provide the Service and process transactions.

API Usage Data

We log API requests including endpoints accessed, timestamps, IP addresses, response times, and API key used. This data is used for billing, rate limiting, analytics, and service improvement.

Technical Data

We collect browser type, operating system, and device information when you access our website or dashboard. This helps us optimize the user experience.

2. How We Use Your Information

  • Provide and maintain the API service
  • Process payments and manage subscriptions
  • Enforce rate limits and usage quotas
  • Send service notifications and security alerts
  • Improve service performance and reliability
  • Respond to support requests
  • Comply with legal obligations

3. Data Retention

Account data is retained for the duration of your account plus 30 days after deletion. API usage logs are retained for 90 days for billing and debugging purposes. Aggregated, anonymized analytics data may be retained indefinitely.

4. Data Security

We implement industry-standard security measures including TLS encryption for all data in transit, encrypted storage for sensitive data at rest, regular security audits, and access controls for internal systems. See our Security page for more details.

5. Third-Party Services

We use the following third-party services that may process your data:

  • NOWPayments — Cryptocurrency payment processing
  • Email service provider — Transactional emails and alerts

We do not sell your personal data to third parties.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a machine-readable format
  • Object to processing of your data
  • Withdraw consent at any time

To exercise these rights, contact [email protected].

7. Cookies

Our website uses essential cookies for authentication and session management. We use analytics cookies only with your consent. You can manage cookie preferences in your browser settings.

8. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email. Continued use of the Service after changes constitutes acceptance.

9. Contact

For privacy-related questions, contact [email protected].